Last updated 14 August 2026
This agreement supplements our Terms & Conditions and applies to you whenever you use Rapid Help in the provider role — offering your services, requesting jobs, and completing work for customers.
You provide services as an independent, self-employed contractor. Nothing in this agreement creates an employment, agency, partnership, or joint-venture relationship between you and Rapid Help. You control how, when, and whether you perform any job.
Before you can go "available" and accept jobs, you'll submit profile and, where applicable, ID or certification documents for admin review. Verification confirms the documents you submitted — it is not a substitute for any license, insurance, or qualification your trade requires, which remains your responsibility to hold.
Rapid Help doesn't process payment or hold funds. You set the price for a job (hourly rate and optional callout fee), and the customer pays you directly, outside the app, once the work is done. Rapid Help doesn't currently charge a platform fee or take any share of what you're paid.
While you're marked "available", your location updates periodically so nearby job requests can reach you and customers can see accurate distances. This only happens while the app is open and you're marked available — set yourself to "Busy" or "Offline" to stop sharing.
As an independent contractor, you're solely responsible for reporting and paying any taxes owed on income earned through Rapid Help.
You're responsible for maintaining your own liability and any trade-specific insurance. Rapid Help isn't a party to the contract for work between you and a customer and isn't liable for the quality or outcome of that work.
We may suspend or remove your provider access for policy violations, repeated cancellations, safety concerns, or low-quality service, following the process in our Complaints & Disputes Policy.
Questions about being a provider on Rapid Help? Contact us at info@rapidhelp.co.uk.